@extends('admin.layouts.app')

@section('page-title', 'Chat With ' . ($ticket->user->customer_name ?? $ticket->user->name))

@section('content')
<style>
/* ... तुझा existing complete CSS जसाच्या तसा ठेव ... */
:root {
    --primary-gradient: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    --primary-soft: rgba(102, 126, 234, 0.12);
    --message-admin: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    --message-user: #ffffff;
    --bg-pattern: #0f172a;
    --border-radius-lg: 18px;
    --border-radius-sm: 12px;
    --shadow-soft: 0 18px 45px rgba(15, 23, 42, 0.4);
    --shadow-chip: 0 4px 12px rgba(15, 23, 42, 0.35);
}

body {
    background: radial-gradient(circle at top, #1f2937 0, #020617 55%);
}

.chat-container {
    max-width: 1180px;
    margin: 0 auto;
    padding: 20px;
}

/* glass card wrapper */
.chat-shell {
    border-radius: 26px;
    overflow: hidden;
    background: radial-gradient(circle at top left, rgba(148, 163, 184, 0.15), rgba(15, 23, 42, 0.95));
    box-shadow: var(--shadow-soft);
    border: 1px solid rgba(148, 163, 184, 0.35);
    backdrop-filter: blur(22px);
}

.chat-header {
    background: radial-gradient(circle at top left, #4f46e5 0%, #4338ca 35%, #0f172a 100%);
    padding: 18px 26px;
    color: #e5e7eb;
    position: relative;
    overflow: hidden;
}

.chat-header::before {
    content: '';
    position: absolute;
    inset: -40%;
    background:
        radial-gradient(circle at 0% 0%, rgba(248, 250, 252, 0.15), transparent 55%),
        radial-gradient(circle at 80% 0%, rgba(248, 250, 252, 0.12), transparent 55%);
    opacity: 0.5;
    pointer-events: none;
}

.chat-header-content {
    display: flex;
    align-items: center;
    justify-content: space-between;
    position: relative;
    z-index: 1;
}

.user-info {
    display: flex;
    align-items: center;
    gap: 14px;
}

.user-avatar {
    width: 50px;
    height: 50px;
    border-radius: 20px;
    background: radial-gradient(circle at 0 0, #f97316 0, #ec4899 50%, #6366f1 100%);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 22px;
    font-weight: 700;
    color: #f9fafb;
    border: 2px solid rgba(248, 250, 252, 0.3);
    box-shadow: 0 12px 30px rgba(15, 23, 42, 0.7);
}

.user-details h4 {
    margin: 0;
    font-size: 18px;
    font-weight: 700;
    color: #f9fafb;
    display: flex;
    align-items: center;
    gap: 8px;
}

.user-details h4 span {
    font-size: 11px;
    padding: 2px 8px;
    border-radius: 999px;
    background: rgba(15, 23, 42, 0.55);
    color: #e5e7eb;
    text-transform: uppercase;
    letter-spacing: 0.06em;
}

.user-details p {
    margin: 4px 0 0;
    font-size: 13px;
    color: #c7d2fe;
    opacity: 0.9;
}

.header-actions {
    display: flex;
    align-items: center;
    gap: 12px;
}

.status-badge {
    padding: 6px 14px;
    border-radius: 999px;
    font-weight: 600;
    font-size: 11px;
    text-transform: uppercase;
    letter-spacing: 0.08em;
    border: 1px solid rgba(15, 23, 42, 0.5);
    display: inline-flex;
    align-items: center;
    gap: 6px;
    box-shadow: 0 8px 20px rgba(15, 23, 42, 0.7);
}

.status-badge.open {
    background: radial-gradient(circle at 0 0, #22c55e 0, #16a34a 60%, #15803d 100%);
    color: #ecfdf3;
}

.status-badge.closed {
    background: radial-gradient(circle at 0 0, #fb7185 0, #ef4444 60%, #b91c1c 100%);
    color: #fef2f2;
}

.back-btn {
    background: rgba(15, 23, 42, 0.6);
    border: 1px solid rgba(148, 163, 184, 0.6);
    color: #e5e7eb;
    padding: 7px 18px;
    border-radius: 999px;
    font-weight: 500;
    font-size: 12px;
    letter-spacing: 0.06em;
    text-transform: uppercase;
    display: inline-flex;
    align-items: center;
    gap: 6px;
    cursor: pointer;
    transition: all 0.2s ease;
    text-decoration: none;
    box-shadow: 0 8px 20px rgba(15, 23, 42, 0.7);
    backdrop-filter: blur(10px);
}

.back-btn svg {
    width: 16px;
    height: 16px;
}

.back-btn:hover {
    background: rgba(15, 23, 42, 0.9);
    transform: translateX(-3px);
    border-color: #e5e7eb;
}

.chat-box {
    height: calc(100vh - 320px);
    min-height: 420px;
    max-height: 620px;
    overflow-y: auto;
    background: radial-gradient(circle at top left, rgba(15, 23, 42, 0.9), rgba(15, 23, 42, 1));
    padding: 20px 22px;
    position: relative;
}

.chat-box::before {
    content: '';
    position: absolute;
    inset: 0;
    background:
        radial-gradient(circle at 15% 25%, rgba(56, 189, 248, 0.12) 0, transparent 55%),
        radial-gradient(circle at 80% 80%, rgba(129, 140, 248, 0.1) 0, transparent 50%);
    pointer-events: none;
    opacity: 0.9;
}

.chat-box-inner {
    position: relative;
    z-index: 1;
}

.chat-box::-webkit-scrollbar {
    width: 8px;
}

.chat-box::-webkit-scrollbar-track {
    background: rgba(15, 23, 42, 0.9);
    border-radius: 999px;
}

.chat-box::-webkit-scrollbar-thumb {
    background: linear-gradient(180deg, #4f46e5, #22d3ee);
    border-radius: 999px;
}

.message {
    max-width: 68%;
    padding: 10px 14px;
    margin-bottom: 14px;
    font-size: 14px;
    line-height: 1.55;
    position: relative;
    word-wrap: break-word;
    border-radius: 14px;
    box-shadow: 0 12px 30px rgba(15, 23, 42, 0.7);
    animation: messageSlideIn 0.22s ease-out;
}

@keyframes messageSlideIn {
    from { opacity: 0; transform: translateY(6px); }
    to { opacity: 1; transform: translateY(0); }
}

.message.admin {
    margin-left: auto;
    background: radial-gradient(circle at 0 0, #4f46e5 0, #6366f1 40%, #22d3ee 100%);
    color: #eef2ff;
    border-radius: 14px 14px 4px 14px;
}

.message.user {
    margin-right: auto;
    background: rgba(15, 23, 42, 0.9);
    border-radius: 14px 14px 14px 4px;
    border: 1px solid rgba(148, 163, 184, 0.8);
    color: #e5e7eb;
}

.message img {
    max-width: 210px;
    border-radius: 10px;
    margin-top: 8px;
    display: block;
    box-shadow: 0 10px 30px rgba(15, 23, 42, 0.8);
    cursor: pointer;
    transition: transform 0.25s ease, box-shadow 0.25s ease;
}

.message img:hover {
    transform: translateY(-2px) scale(1.01);
    box-shadow: 0 16px 40px rgba(15, 23, 42, 1);
}

/* File preview container */
.file-preview {
    margin-top: 8px;
    display: flex;
    flex-direction: column;
    gap: 6px;
}

.file-item {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 8px 12px;
    background: rgba(15, 23, 42, 0.55);
    border-radius: 10px;
    border: 1px solid rgba(148, 163, 184, 0.6);
    transition: all 0.2s ease;
    text-decoration: none;
    color: inherit;
    max-width: 250px;
}

.message.admin .file-item {
    background: rgba(15, 23, 42, 0.5);
    border-color: rgba(226, 232, 240, 0.7);
}

.message.user .file-item {
    background: rgba(15, 23, 42, 0.7);
}

.file-item:hover {
    transform: translateY(-1px);
    background: rgba(15, 23, 42, 0.8);
    box-shadow: 0 4px 12px rgba(15, 23, 42, 0.4);
}

.file-icon {
    width: 32px;
    height: 32px;
    border-radius: 8px;
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
    font-size: 14px;
}

.image-file .file-icon {
    background: linear-gradient(135deg, #8b5cf6, #ec4899);
    color: white;
}

.pdf-file .file-icon {
    background: linear-gradient(135deg, #ef4444, #dc2626);
    color: white;
}

.video-file .file-icon {
    background: linear-gradient(135deg, #3b82f6, #1d4ed8);
    color: white;
}

.document-file .file-icon {
    background: linear-gradient(135deg, #10b981, #059669);
    color: white;
}

.other-file .file-icon {
    background: linear-gradient(135deg, #6b7280, #4b5563);
    color: white;
}

.file-info {
    flex: 1;
    min-width: 0;
}

.file-name {
    font-size: 12px;
    font-weight: 500;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    margin-bottom: 2px;
}

.file-size {
    font-size: 10px;
    opacity: 0.7;
    color: #9ca3af;
}

.file-download-btn {
    background: rgba(255, 255, 255, 0.1);
    border: none;
    width: 24px;
    height: 24px;
    border-radius: 6px;
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    transition: all 0.2s ease;
    flex-shrink: 0;
}

.file-download-btn svg {
    width: 12px;
    height: 12px;
    color: #cbd5e1;
}

.file-download-btn:hover {
    background: rgba(255, 255, 255, 0.2);
}

.message small {
    font-size: 10px;
    opacity: 0.7;
    margin-top: 6px;
    display: block;
    text-align: right;
}

.message.user small {
    text-align: left;
    color: #9ca3af;
}

.message.admin small {
    color: #e0f2fe;
}

.date-divider {
    text-align: center;
    margin: 18px 0;
    position: relative;
}

.date-divider::before,
.date-divider::after {
    content: '';
    position: absolute;
    top: 50%;
    width: 40%;
    height: 1px;
    background: radial-gradient(circle, rgba(148, 163, 184, 0.6), transparent);
}

.date-divider::before {
    left: 0;
}

.date-divider::after {
    right: 0;
}

.date-divider span {
    background: rgba(15, 23, 42, 0.95);
    padding: 4px 12px;
    border-radius: 999px;
    font-size: 11px;
    font-weight: 600;
    color: #9ca3af;
    border: 1px solid rgba(55, 65, 81, 0.8);
    box-shadow: 0 6px 18px rgba(15, 23, 42, 0.9);
}

.chat-input-container {
    background: radial-gradient(circle at top, rgba(15, 23, 42, 0.95), #020617);
    padding: 14px 18px 18px;
    border-top: 1px solid rgba(31, 41, 55, 0.9);
}

.chat-input-wrapper {
    display: flex;
    align-items: center;
    gap: 10px;
    background: rgba(15, 23, 42, 0.95);
    border-radius: 999px;
    padding: 4px 4px 4px 18px;
    border: 1px solid rgba(55, 65, 81, 0.9);
    transition: all 0.18s ease;
}

.chat-input-wrapper:focus-within {
    border-color: #6366f1;
    box-shadow: 0 0 0 1px rgba(129, 140, 248, 0.9);
}

.chat-input-wrapper input[type="text"] {
    flex: 1;
    border: none;
    background: transparent;
    font-size: 14px;
    padding: 8px 0;
    outline: none;
    color: #e5e7eb;
}

.chat-input-wrapper input[type="text"]::placeholder {
    color: #6b7280;
}

.file-upload-container {
    position: relative;
    display: flex;
    align-items: center;
    gap: 8px;
}

.file-upload-btn {
    position: relative;
    cursor: pointer;
}

.file-upload-btn input[type="file"] {
    position: absolute;
    opacity: 0;
    inset: 0;
    cursor: pointer;
}

.file-upload-btn label {
    display: flex;
    align-items: center;
    justify-content: center;
    width: 40px;
    height: 40px;
    border-radius: 999px;
    background: radial-gradient(circle at 0 0, #22c55e 0, #22c55e 40%, #16a34a 100%);
    cursor: pointer;
    transition: all 0.2s ease;
    box-shadow: 0 10px 25px rgba(22, 163, 74, 0.7);
}

.file-upload-btn label svg {
    width: 18px;
    height: 18px;
    color: #ecfdf5;
}

.file-upload-btn label:hover {
    transform: translateY(-1px) scale(1.03);
    filter: brightness(1.05);
}

.file-name-display {
    background: rgba(15, 23, 42, 0.7);
    border: 1px solid rgba(55, 65, 81, 0.8);
    border-radius: 8px;
    padding: 6px 10px;
    font-size: 12px;
    color: #9ca3af;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    max-width: 150px;
    display: none;
}

.clear-file-btn {
    background: none;
    border: none;
    color: #ef4444;
    cursor: pointer;
    padding: 4px;
    border-radius: 4px;
    display: none;
    transition: all 0.2s ease;
}

.clear-file-btn:hover {
    background: rgba(239, 68, 68, 0.1);
}

.clear-file-btn svg {
    width: 14px;
    height: 14px;
}

.send-btn {
    background: radial-gradient(circle at 0 0, #38bdf8 0, #6366f1 50%, #4f46e5 100%);
    border: none;
    width: 44px;
    height: 44px;
    border-radius: 999px;
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    transition: all 0.2s ease;
    box-shadow: 0 12px 28px rgba(37, 99, 235, 0.85);
}

.send-btn svg {
    width: 18px;
    height: 18px;
    color: #eff6ff;
}

.send-btn:hover {
    transform: translateY(-1px) scale(1.04);
    box-shadow: 0 18px 40px rgba(37, 99, 235, 1);
}

.send-btn:active {
    transform: scale(0.96);
    box-shadow: 0 8px 22px rgba(30, 64, 175, 0.9);
}

.typing-indicator {
    display: none;
    padding: 8px 12px;
    background: rgba(15, 23, 42, 0.95);
    border-radius: 999px;
    max-width: 70px;
    margin-bottom: 10px;
    box-shadow: 0 10px 25px rgba(15, 23, 42, 0.9);
}

.typing-indicator span {
    height: 6px;
    width: 6px;
    background: #a5b4fc;
    border-radius: 999px;
    display: inline-block;
    margin: 0 2px;
    animation: typing 1.2s infinite;
}

.typing-indicator span:nth-child(2) {
    animation-delay: 0.15s;
}

.typing-indicator span:nth-child(3) {
    animation-delay: 0.3s;
}

@keyframes typing {
    0%, 60%, 100% {
        transform: translateY(0);
        opacity: 0.5;
    }
    30% {
        transform: translateY(-6px);
        opacity: 1;
    }
}

@media (max-width: 768px) {
    .chat-container {
        padding: 10px;
    }
    .chat-shell {
        border-radius: 20px;
    }
    .chat-header-content {
        flex-direction: column;
        align-items: flex-start;
        gap: 10px;
    }
    .user-info {
        width: 100%;
    }
    .header-actions {
        width: 100%;
        justify-content: space-between;
    }
    .back-btn {
        padding-inline: 12px;
    }
    .message {
        max-width: 85%;
    }
    .chat-box {
        height: calc(100vh - 360px);
    }
    .file-name-display {
        max-width: 100px;
    }
}
.header-notify {
    position: relative;
    display: inline-flex;
    align-items: center;
    gap: 6px;
    font-size: 11px;
    color: #cbd5f5;
}

.header-notify-badge {
    min-width: 18px;
    height: 18px;
    border-radius: 999px;
    background: #ef4444;
    color: #fff;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    font-size: 11px;
    font-weight: 700;
    box-shadow: 0 0 0 2px rgba(15,23,42,0.8);
}

.header-notify.d-none {
    display: none;
}
</style>

<div class="chat-container">
    <div class="chat-shell">
        <div class="chat-header">
            <div class="chat-header-content">
                <div class="user-info">
                    <div class="user-avatar">
                        {{ strtoupper(substr(($ticket->user->customer_name ?? $ticket->user->name), 0, 1)) }}
                    </div>
                    <div class="user-details">
                        <h4>
                            {{ $ticket->user->customer_name ?? $ticket->user->name }}
                            <span>Online</span>
                        </h4>
                        <p>Ticket #{{ $ticket->id }}</p>
                    </div>
                </div>
                <div class="header-actions">
                    {{-- per‑ticket new message notification --}}
                    <div id="ticketNotifyBox" class="header-notify d-none">
                        New messages:
                        <span id="ticketNotifyCount" class="header-notify-badge">0</span>
                    </div>

                    <span class="status-badge {{ $ticket->status === 'open' ? 'open' : 'closed' }}">
                        {{ ucfirst($ticket->status) }}
                    </span>

                    <a href="{{ route('admin.chat_support') }}" class="back-btn">
                        <svg fill="none" stroke="currentColor" viewBox="0 0 24 24">
                            <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M15 19l-7-7 7-7"/>
                        </svg>
                        Back
                    </a>
                </div>
            </div>
        </div>

        {{-- Messages --}}
        <div id="chatBox" class="chat-box">
            <div class="chat-box-inner">
                @foreach($messages as $msg)
                    <div class="message {{ $msg->sender_type === 'App\\Models\\Admin' ? 'admin' : 'user' }}">
                        @if($msg->message)
                            <div>{{ $msg->message }}</div>
                        @endif

                        @if($msg->file_path)
                            @php
                                $isImage = Str::startsWith($msg->file_type, 'image');
                                $isVideo = Str::startsWith($msg->file_type, 'video');
                                $isPdf = Str::endsWith($msg->file_path, '.pdf');
                                $isDocument = in_array(Str::lower(Str::afterLast($msg->file_path, '.')), ['doc', 'docx', 'txt']);
                                $fileName = basename($msg->file_path);

                                $fileSize = 'N/A';
                                try {
                                    $fullPath = storage_path('app/public/' . $msg->file_path);
                                    if (file_exists($fullPath)) {
                                        $size = filesize($fullPath);
                                        if ($size < 1024) {
                                            $fileSize = $size . ' B';
                                        } elseif ($size < 1048576) {
                                            $fileSize = round($size / 1024, 1) . ' KB';
                                        } else {
                                            $fileSize = round($size / 1048576, 1) . ' MB';
                                        }
                                    }
                                } catch (Exception $e) {
                                    $fileSize = 'Unknown';
                                }

                                if ($isImage) {
                                    $fileClass = 'image-file';
                                    $fileIcon = '🖼️';
                                } elseif ($isVideo) {
                                    $fileClass = 'video-file';
                                    $fileIcon = '🎬';
                                } elseif ($isPdf) {
                                    $fileClass = 'pdf-file';
                                    $fileIcon = '📄';
                                } elseif ($isDocument) {
                                    $fileClass = 'document-file';
                                    $fileIcon = '📝';
                                } else {
                                    $fileClass = 'other-file';
                                    $fileIcon = '📎';
                                }
                            @endphp

                            <div class="file-preview">
                                @if($isImage)
                                    <img src="{{ asset('storage/'.$msg->file_path) }}"
                                         style="max-width:210px;"
                                         class="rounded mt-2"
                                         alt="{{ $fileName }}">
                                @elseif($isVideo)
                                    <video src="{{ asset('storage/'.$msg->file_path) }}"
                                           controls
                                           class="mt-2 rounded"
                                           style="max-width:200px;">
                                        Your browser does not support the video tag.
                                    </video>
                                @endif

                                <a href="{{ asset('storage/'.$msg->file_path) }}"
                                   target="_blank"
                                   class="file-item {{ $fileClass }}"
                                   title="{{ $fileName }}">
                                    <div class="file-icon">
                                        {{ $fileIcon }}
                                    </div>
                                    <div class="file-info">
                                        <div class="file-name">{{ $fileName }}</div>
                                        <div class="file-size">{{ $fileSize }}</div>
                                    </div>
                                    <div class="file-download-btn">
                                        <svg fill="none" stroke="currentColor" viewBox="0 0 24 24">
                                            <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2"
                                                  d="M12 10v6m0 0l-3-3m3 3l3-3m2 8H7a2 2 0 01-2-2V5a2 2 0 012-2h5.586a1 1 0 01.707.293l5.414 5.414a1 1 0 01.293.707V19a2 2 0 01-2 2z" />
                                        </svg>
                                    </div>
                                </a>
                            </div>
                        @endif

                        <small class="mt-2">
                            {{ $msg->created_at->format('d M h:i A') }}
                        </small>
                    </div>
                @endforeach

                <div class="typing-indicator" id="typingIndicator">
                    <span></span>
                    <span></span>
                    <span></span>
                </div>
            </div>
        </div>

        {{-- Input --}}
        <div class="chat-input-container">
            <div class="chat-input-wrapper">
                <input type="text" id="messageInput" placeholder="Type a reply…" autocomplete="off">

                <div class="file-upload-container">
                    <div class="file-name-display" id="fileNameDisplay"></div>
                    <button class="clear-file-btn" id="clearFileBtn" title="Remove file">
                        <svg fill="none" stroke="currentColor" viewBox="0 0 24 24">
                            <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2"
                                  d="M6 18L18 6M6 6l12 12"/>
                        </svg>
                    </button>

                    <div class="file-upload-btn">
                        <input type="file" id="fileInput">
                        <label for="fileInput" title="Attach file">
                            <svg xmlns="http://www.w3.org/2000/svg" fill="none"
                                 viewBox="0 0 24 24" stroke="currentColor">
                                <path stroke-linecap="round" stroke-linejoin="round"
                                      stroke-width="2"
                                      d="M15.172 7l-6.586 6.586a2 2 0 102.828 2.828l6.414-6.586a4 4 0 00-5.656-5.656l-6.415 6.585a6 6 0 108.486 8.486L20.5 13" />
                            </svg>
                        </label>
                    </div>
                </div>

                <button class="send-btn" id="sendBtn">
                    <svg xmlns="http://www.w3.org/2000/svg" fill="none"
                         viewBox="0 0 24 24" stroke="currentColor">
                        <path stroke-linecap="round" stroke-linejoin="round"
                              stroke-width="2"
                              d="M12 19l9 2-9-18-9 18 9-2zm0 0v-8" />
                    </svg>
                </button>
            </div>
        </div>
    </div>
</div>
@endsection

@section('scripts')
<script>
const CURRENT_ADMIN_ID = {{ auth('admin')->id() }};
console.log("CHAT WINDOW: script loaded");

// -------------------------------
// WAIT FOR ECHO READY
// -------------------------------
function waitForEcho(callback, retries = 40) {
    if (window.Echo) {
        console.log("%c[ECHO] Ready!", "color: green; font-weight: bold;", window.Echo);
        return callback();
    }

    console.warn("[ECHO] Not ready. Retrying...");
    if (retries <= 0) {
        console.error("[ECHO] FAILED to initialize after retry limit");
        return;
    }

    setTimeout(() => waitForEcho(callback, retries - 1), 200);
}

// Scroll chat down
function scrollToBottom() {
    const el = document.getElementById("chatBox");
    if (el) el.scrollTop = el.scrollHeight;
}
scrollToBottom();

// -------------------------------
// FILE UPLOAD HANDLING
// -------------------------------
const fileInput = document.getElementById('fileInput');
const fileNameDisplay = document.getElementById('fileNameDisplay');
const clearFileBtn = document.getElementById('clearFileBtn');

fileInput.addEventListener('change', function() {
    if (this.files.length > 0) {
        const file = this.files[0];
        const name = file.name;
        const size = formatFileSize(file.size);
        fileNameDisplay.textContent = `${name} (${size})`;
        fileNameDisplay.style.display = 'block';
        clearFileBtn.style.display = 'block';
    }
});

clearFileBtn.addEventListener('click', function() {
    fileInput.value = '';
    fileNameDisplay.style.display = 'none';
    clearFileBtn.style.display = 'none';
});

function formatFileSize(bytes) {
    if (bytes === 0) return '0 Bytes';
    const k = 1024;
    const sizes = ['Bytes', 'KB', 'MB', 'GB'];
    const i = Math.floor(Math.log(bytes) / Math.log(k));
    return parseFloat((bytes / Math.pow(k, i)).toFixed(1)) + ' ' + sizes[i];
}

function getFileIcon(fileType, fileName) {
    if (fileType.startsWith('image/')) return '🖼️';
    if (fileType.startsWith('video/')) return '🎬';
    if (fileName.endsWith('.pdf'))     return '📄';
    if (fileName.match(/\.(doc|docx|txt)$/i)) return '📝';
    return '📎';
}

function getFileClass(fileType, fileName) {
    if (fileType.startsWith('image/')) return 'image-file';
    if (fileType.startsWith('video/')) return 'video-file';
    if (fileName.endsWith('.pdf'))     return 'pdf-file';
    if (fileName.match(/\.(doc|docx|txt)$/i)) return 'document-file';
    return 'other-file';
}

// -------------------------------
// SEND MESSAGE
// -------------------------------
document.getElementById("sendBtn").addEventListener("click", function () {
    let msg  = document.getElementById("messageInput").value;
    let file = document.getElementById("fileInput").files[0];

    if (!msg.trim() && !file) {
        alert("Please type something or upload a file.");
        return;
    }

    let formData = new FormData();
    formData.append("message", msg);
    if (file) formData.append("file", file);

    fetch("{{ route('admin.chat.send', $ticket->id) }}", {
        method: "POST",
        headers: { "X-CSRF-TOKEN": "{{ csrf_token() }}" },
        body: formData
    })
        .then(res => res.json())
        .then(() => {
            document.getElementById("messageInput").value = "";
            document.getElementById("fileInput").value = "";
            fileNameDisplay.style.display = 'none';
            clearFileBtn.style.display = 'none';
            scrollToBottom();
        })
        .catch(err => console.error("[SEND] Error:", err));
});

// Enter key support
document.getElementById("messageInput").addEventListener("keypress", function(e) {
    if (e.key === "Enter") {
        document.getElementById("sendBtn").click();
    }
});

// -------------------------------
// LISTEN FOR REALTIME MESSAGE
// -------------------------------
waitForEcho(() => {
    const ticketId = "{{ $ticket->id }}";

    const notifyBox   = document.getElementById('ticketNotifyBox');
    const notifyCount = document.getElementById('ticketNotifyCount');
    let ticketNewCount = 0;

    console.log("[ECHO] Subscribing to PRIVATE channel:", `ticket.${ticketId}`);

    window.Echo.private(`ticket.${ticketId}`)
        .listen(".NewChatMessage", (event) => {
            console.log("%c[REALTIME RECEIVED]", "color: blue; font-weight: bold;", event);

            const msg = event;
            const isMine =
                msg.sender_type === 'App\\Models\\Admin' &&
                msg.sender_id === CURRENT_ADMIN_ID;

            // जर message admin ने पाठवला असेल तर त्या साठी notification वाढवायची गरज नाही
            if (!isMine) {
                ticketNewCount++;
                if (notifyBox && notifyCount) {
                    notifyBox.classList.remove('d-none');
                    notifyCount.textContent = ticketNewCount;
                }
            }

            let html = `
                <div class="message ${isMine ? 'admin' : 'user'}">
                    ${msg.message ? `<div>${msg.message}</div>` : ''}
            `;

            if (msg.file_path) {
                const fileUrl  = `/storage/${msg.file_path}`;
                const fileName = msg.file_path.split('/').pop();
                const fileSize = msg.file_size ? formatFileSize(msg.file_size) : 'Unknown';
                const fileIcon = getFileIcon(msg.file_type || '', fileName);
                const fileClass= getFileClass(msg.file_type || '', fileName);
                const isImage  = (msg.file_type || '').startsWith('image');
                const isVideo  = (msg.file_type || '').startsWith('video');

                html += `<div class="file-preview">`;

                if (isImage) {
                    html += `
                        <img src="${fileUrl}"
                             class="rounded mt-2"
                             style="max-width:210px;"
                             alt="${fileName}">
                    `;
                } else if (isVideo) {
                    html += `
                        <video src="${fileUrl}"
                               controls
                               class="mt-2 rounded"
                               style="max-width:200px;">
                        </video>
                    `;
                }

                html += `
                    <a href="${fileUrl}"
                       target="_blank"
                       class="file-item ${fileClass}"
                       title="${fileName}">
                        <div class="file-icon">${fileIcon}</div>
                        <div class="file-info">
                            <div class="file-name">${fileName}</div>
                            <div class="file-size">${fileSize}</div>
                        </div>
                        <div class="file-download-btn">
                            <svg fill="none" stroke="currentColor" viewBox="0 0 24 24">
                                <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2"
                                      d="M12 10v6m0 0l-3-3m3 3l3-3m2 8H7a2 2 0 01-2-2V5a2 2 0 012-2h5.586a1 1 0 01.707.293l5.414 5.414a1 1 0 01.293.707V19a2 2 0 01-2 2z"/>
                            </svg>
                        </div>
                    </a>
                </div>`;
            }

            html += `<small class="mt-2">Just now</small></div>`;

            document
                .querySelector("#chatBox .chat-box-inner")
                .insertAdjacentHTML("beforeend", html);

            scrollToBottom();
        });
});
</script>
@endsection