diff --git a/app/Events/NewChatMessage.php b/app/Events/NewChatMessage.php
index 27f92f7..8cf8c58 100644
--- a/app/Events/NewChatMessage.php
+++ b/app/Events/NewChatMessage.php
@@ -40,7 +40,11 @@ class NewChatMessage implements ShouldBroadcastNow
      * Data sent to frontend (Blade + Flutter)
      */
     public function broadcastWith()
-    {
+    {   
+        \Log::info('APP_URL USED IN EVENT', [
+    'url' => config('app.url'),
+]);
+
         \Log::info("DEBUG: NewChatMessage broadcasting on channel ticket.".$this->message->ticket_id);
 
         \Log::info("EVENT BROADCAST FIRED", [
@@ -56,17 +60,20 @@ class NewChatMessage implements ShouldBroadcastNow
             'sender_id'   => $this->message->sender_id,
             'sender_type' => $this->message->sender_type,
             'message'     => $this->message->message,
-            'file_url'    => $this->message->file_path 
-                                ? asset('storage/' . $this->message->file_path)
-                                : null,
-            'file_type'   => $this->message->file_type,
+
+            // ✅ relative path only
+            'file_path'   => $this->message->file_path ?? null,
+            'file_type'   => $this->message->file_type ?? null,
+
             'sender' => [
-                'id'         => $this->message->sender->id,
-                'name'       => $this->getSenderName(),
-                'is_admin'   => $this->message->sender_type === \App\Models\Admin::class,
+                'id'       => $this->message->sender->id,
+                'name'     => $this->getSenderName(),
+                'is_admin' => $this->message->sender_type === \App\Models\Admin::class,
             ],
+
             'created_at'  => $this->message->created_at->toDateTimeString(),
         ];
+
     }
 
     /**
diff --git a/resources/views/admin/chat_window.blade.php b/resources/views/admin/chat_window.blade.php
index d07630b..2dec287 100644
--- a/resources/views/admin/chat_window.blade.php
+++ b/resources/views/admin/chat_window.blade.php
@@ -63,17 +63,40 @@
 
                 {{-- FILE --}}
                 @if($msg->file_path)
-                    <div class="mt-2">
-                        @php $isImage = Str::startsWith($msg->file_type, 'image'); @endphp
 
-                        @if($isImage)
-                            <img src="{{ asset('storage/'.$msg->file_path) }}" style="max-width:150px;" class="rounded">
-                        @else
-                            <a href="{{ asset('storage/'.$msg->file_path) }}" target="_blank">📎 View Attachment</a>
-                        @endif
-                    </div>
+                    @php
+                        $isImage = Str::startsWith($msg->file_type, 'image');
+                        $isVideo = Str::startsWith($msg->file_type, 'video');
+                    @endphp
+
+                    {{-- IMAGE --}}
+                    @if($isImage)
+                        <img
+                            src="{{ asset('storage/'.$msg->file_path) }}"
+                            style="max-width:150px;"
+                            class="rounded"
+                        >
+
+                    {{-- VIDEO --}}
+                    @elseif($isVideo)
+                        <video
+                            src="{{ asset('storage/'.$msg->file_path) }}"
+                            controls
+                            style="max-width:200px; border-radius:8px;"
+                        >
+                            Your browser does not support the video tag.
+                        </video>
+
+                    {{-- PDF / EXCEL / OTHER --}}
+                    @else
+                        <a href="{{ asset('storage/'.$msg->file_path) }}" target="_blank">
+                            📎 View Attachment
+                        </a>
+                    @endif
+
                 @endif
 
+
                 <small class="text-muted d-block mt-1">
                     {{ $msg->created_at->format('d M h:i A') }}
                 </small>
@@ -191,14 +214,42 @@ waitForEcho(() => {
                     ${msg.message ?? ''}
             `;
 
-            if (msg.file_url) {
+            if (msg.file_path) {
+
+                const fileUrl = `/storage/${msg.file_path}`;
+
                 if (msg.file_type?.startsWith("image")) {
-                    html += `<img src="${msg.file_url}" class="rounded mt-2" style="max-width:150px;">`;
+
+                    html += `
+                        <img
+                            src="${fileUrl}"
+                            class="rounded mt-2"
+                            style="max-width:150px;"
+                        >
+                    `;
+
+                } else if (msg.file_type?.startsWith("video")) {
+
+                    html += `
+                        <video
+                            src="${fileUrl}"
+                            controls
+                            class="mt-2"
+                            style="max-width:200px; border-radius:8px;"
+                        ></video>
+                    `;
+
                 } else {
-                    html += `<a href="${msg.file_url}" target="_blank" class="mt-2 d-block">📎 View File</a>`;
+
+                    html += `
+                        <a href="${fileUrl}" target="_blank" class="mt-2 d-block">
+                            📎 View Attachment
+                        </a>
+                    `;
                 }
             }
 
+
             html += `
                 <small class="text-muted d-block mt-1">Just now</small>
                 </div>