chat support

app/Models/SupportTicket.php

@@ -0,0 +1,32 @@
+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Factories\HasFactory;
+
+class SupportTicket extends Model
+{
+    use HasFactory;
+
+    protected $fillable = [
+        'user_id',
+        'status',
+    ];
+
+    /**
+     * The user (customer) who owns this ticket.
+     */
+    public function user()
+    {
+        return $this->belongsTo(User::class);
+    }
+
+    /**
+     * All chat messages for this ticket.
+     */
+    public function messages()
+    {
+        return $this->hasMany(ChatMessage::class, 'ticket_id')->orderBy('created_at', 'asc');
+    }
+}