staff

database/migrations/2025_12_08_044216_create_support_tickets_table.php

@@ -0,0 +1,32 @@
+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    /**
+     * Run the migrations.
+     */
+    public function up(): void
+    {
+        Schema::create('support_tickets', function (Blueprint $table) {
+            $table->id();
+            $table->unsignedBigInteger('user_id');  // user who owns the chat
+            $table->string('status')->default('open'); // open / closed
+            $table->timestamps();
+
+            // foreign key constraint (optional but recommended)
+            $table->foreign('user_id')->references('id')->on('users')->onDelete('cascade');
+        });
+    }
+
+    /**
+     * Reverse the migrations.
+     */
+    public function down(): void
+    {
+        Schema::dropIfExists('support_tickets');
+    }
+};

database/migrations/2025_12_08_044254_create_chat_messages_table.php

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+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    /**
+     * Run the migrations.
+     */
+    public function up(): void
+    {
+        Schema::create('chat_messages', function (Blueprint $table) {
+            $table->id();
+            $table->unsignedBigInteger('ticket_id'); // support ticket ID
+            $table->unsignedBigInteger('sender_id'); // user or admin/staff
+            $table->text('message')->nullable();     // message content
+            $table->string('file_path')->nullable(); // image/pdf/video
+            $table->string('file_type')->default('text'); // text/image/pdf/video
+            $table->timestamps();
+
+            // foreign keys
+            $table->foreign('ticket_id')->references('id')->on('support_tickets')->onDelete('cascade');
+            $table->foreign('sender_id')->references('id')->on('users')->onDelete('cascade'); // admin also stored in users table? If admin separate, change later.
+        });
+    }
+
+    /**
+     * Reverse the migrations.
+     */
+    public function down(): void
+    {
+        Schema::dropIfExists('chat_messages');
+    }
+};