33 lines
604 B
PHP
33 lines
604 B
PHP
|
<?php
|
||
|
|
|
||
|
|
namespace App\Models;
|
||
|
|
|
||
|
|
use Illuminate\Database\Eloquent\Model;
|
||
|
|
use Illuminate\Database\Eloquent\Factories\HasFactory;
|
||
|
|
|
||
|
|
class SupportTicket extends Model
|
||
|
|
{
|
||
|
|
use HasFactory;
|
||
|
|
|
||
|
|
protected $fillable = [
|
||
|
|
'user_id',
|
||
|
|
'status',
|
||
|
|
];
|
||
|
|
|
||
|
|
/**
|
||
|
|
* The user (customer) who owns this ticket.
|
||
|
|
*/
|
||
|
|
public function user()
|
||
|
|
{
|
||
|
|
return $this->belongsTo(User::class);
|
||
|
|
}
|
||
|
|
|
||
|
|
/**
|
||
|
|
* All chat messages for this ticket.
|
||
|
|
*/
|
||
|
|
public function messages()
|
||
|
|
{
|
||
|
|
return $this->hasMany(ChatMessage::class, 'ticket_id')->orderBy('created_at', 'asc');
|
||
|
|
}
|
||
|
|
}
|